Let’s keep it real—finding reliable non emergency medical transportation NYC can feel like jumping through hoops. Especially if you’re relying on Medicaid. We wrote this guide so you don’t have to call three hotlines just to get a ride.
Yes, Medicaid covers it. But there’s a process. A confusing one if you’ve never done it before.
Non-emergency medical transportation NYC (aka NEMT) is a free ride program for Medicaid members who need help getting to appointments. This includes:
- Doctor’s visits
- Dental cleanings
- Mental health therapy
- Clinics and treatment centers
Steps to book your ride:
- Call the MAS (Medical Answering Service) line for your borough
- Give them your Medicaid ID, appointment info, and clinic name
- Choose a pickup and drop-off time that gives you wiggle room
If Metro Luxury is assigned to you, we’ll text you the pickup details and make sure you get there on time. We’re not just drivers—we’re part of your healthcare journey.
What makes us different?
- Real human customer service (bilingual too)
- Drivers who know the neighborhoods
- Safe, clean vehicles
Avoid common mistakes:
- Don’t wait until the day before to book
- Make sure your provider has given the right ICD codes
- Let the answering service know about any mobility issues
This system isn’t perfect. But once you know how to work it, it makes life way easier. Metro Luxury is here to help make that happen.