Running a healthcare facility in New York means managing dozens of moving parts every day. Patients miss appointments, rides don’t show, and staff get stuck solving transportation problems instead of focusing on care.

 

Metro Luxury exists to change that. We’re a Medicaid-approved provider delivering non emergency medical transportation (NEMT) across all five boroughs—Bronx, Manhattan, Queens, Brooklyn, and Staten Island.

 

Our mission: make sure patients arrive safely, on time, every time—so your facility runs smoother.

The Facility Struggle

• Missed appointments disrupt care
• Drivers cancel or show up late
• Patients arrive stressed and anxious
• Staff spend valuable hours fixing transportation
• These problems aren’t just inconvenient—they impact patient health and facility efficiency.

Why Facilities Choose Metro Luxury

• High On-Time Rate – Patients arrive when they’re supposed to.
• 24/7 Bilingual Support – Our dispatch team is available around the clock in English & Spanish.
• Professional TLC Drivers – Licensed, trained, and reliable.
• Curb-to-Curb Service – Safe pickups and drop-offs without hassle.
• Citywide Coverage – We proudly serve facilities in every borough of NYC.

Benefits for Facilities

• Fewer No-Shows – More patients keep appointments.
• Less Staff Stress – Social workers and case managers focus on care, not transportation logistics.
• Improved Patient Experience – Dependable rides reduce anxiety.
• Better Outcomes – Reliable access to care keeps patients healthier and facilities efficient.

Real Results

One healthcare center that partnered with Metro Luxury reported:

• On-time arrivals rising above 90%
• Dramatic reduction in no-shows
• Staff able to focus on care instead of transportation problems
• Medicaid Coverage

Patients with Medicaid already qualify for covered rides. To schedule:

Call MAS at 855-360-3543

Request Metro Luxury Inc. as their provider

Facilities can also coordinate directly with our office at 718-665-4900.

 

How to Partner

• Call 718-665-4900
• Speak with our facility liaison team
• Set up scheduling for your patients
• Reduce no-shows and improve outcomes

Healthcare only works if patients can get to their appointments. Metro Luxury provides the professional, bilingual, citywide medical transportation that facilities can rely on.

 

Fewer no-shows. Less stress. Better outcomes.

When no one else shows up, we do.