Getting Around NYC the Right Way: What to Know About Medical Transportation in NYC

 

When you live in New York City, getting from one place to another is never simple — especially when it involves doctor appointments, dialysis, or therapy sessions. The trains run late, cabs cost a fortune, and sometimes you just don’t feel like asking a family member for another favor. That’s where medical transportation in NYC steps in — and it’s probably one of the most overlooked benefits many people already qualify for.

At Metro Luxury, we see it all the time: people missing appointments because they didn’t know Medicaid covers free non-emergency medical transportation. If that’s news to you, don’t worry — here’s everything you need to know.

What Is Medical Transportation in NYC?

Medical transportation (also called NEMT, short for non-emergency medical transportation) is a service designed to help people get to and from their medical appointments safely.

You don’t have to be in an ambulance or facing an emergency. You might just need a reliable ride for a routine check-up, physical therapy, or a specialist visit. Metro Luxury provides that — professional drivers, clean vehicles, and on-time pickups so you never have to stress about transportation again.

Covered by Medicaid — No Out-of-Pocket Cost

Here’s the part that surprises most people:
If you have Medicaid, you probably already qualify for free medical transportation in NYC.

All you have to do is schedule your ride through MAS (Medical Answering Services) and choose Metro Luxury as your provider. Once approved, your trip is covered — no hidden fees, no waiting for reimbursements.

If you’re not sure how to do that, our bilingual customer service team is available 24/7 to walk you through it. Just call 718-665-4900 or reach us at customercare@metroluxurycorp.com.

 

Why Metro Luxury Stands Out

New York is full of companies that say they offer transportation — but Metro Luxury is built different.

✅ We’re Partners in Your Health: our drivers don’t just drop you off; they make sure you get there safely and on time.
✅ Bilingual Support: English or Spanish, our team communicates clearly so there’s never confusion about your trip.
✅ Citywide Coverage: We provide services in the Bronx, Manhattan, Queens, Brooklyn, and Staten Island.
✅ 24/7 Availability: Life happens at all hours — and so do appointments.
✅ Professionalism: Each driver is licensed, insured, and trained for medical transportation needs.

🏥 Who Qualifies for Medical Transportation Services

You might be surprised who qualifies for this benefit. If you’re covered by New York State Medicaid, you can request a ride for:

Doctor’s appointments

Dialysis or chemotherapy

Physical therapy

Mental health visits

Specialist appointments

Hospital discharges

You can even request recurring trips if you go to the same place every week. Once MAS approves, Metro Luxury handles the rest — scheduling, pick-up, drop-off, and coordination with your healthcare provider.

 

How to Schedule a Trip

Call MAS: 855-360-3543

Give them your Medicaid info, date/time of your appointment, and mention Metro Luxury Inc as your preferred transportation provider.

MAS will confirm and send the trip to us.

We’ll assign a driver and confirm your ride.

If you ever need to update or cancel, just reach out to our 24/7 Metro Luxury support team.

 

Why This Matters

Reliable medical transportation isn’t just about getting from point A to point B — it’s about keeping people healthy, independent, and on schedule. Too many New Yorkers miss critical appointments because they don’t have a safe or affordable way to travel.

At Metro Luxury, our mission is simple: make healthcare access easier for everyone. Whether it’s rain, snow, or gridlock traffic, we’re committed to being the partner that shows up — every time.

 

If you or someone you know has Medicaid in New York, don’t wait until you miss another appointment. Take advantage of the medical transportation NYC offers through Metro Luxury.

✅ Call MAS: 855-360-3543
✅ Choose Metro Luxury Inc
✅ Or contact us directly: 718-665-4900 / customercare@metroluxurycorp.com

Metro Luxury — More than transportation, partners in your health.