Most people in NYC have no idea that the Medicaid plan they’re already paying for gives them access to free medical transportation. We’re talking:

• Doctor appointments
• Specialist visits
• Physical therapy
• Dialysis
• Clinics
• Imaging centers
• Mental health appointments
• Hospital follow-ups
• And the crazy part?
  A lot of members never use the service because nobody ever tells them how.

Metro Luxury is changing that.

Why So Many Members Don’t Know About MAS Rides

There are three reasons:

1.⁠ ⁠No one explains it clearly

People get approved for Medicaid, but the transportation part gets overlooked.

2.⁠ ⁠The MAS system can feel complicated

It’s not hard, but it feels hard if nobody guides you.

3.⁠ ⁠Members think it costs money

It doesn’t.
It’s completely covered.

So thousands of NYC families pay for Ubers or skip appointments when they could be using their free benefit.

How Metro Luxury Helps Members Understand Their Benefits

We take the time to explain, in English or Spanish:

• What MAS is
• Who qualifies
• How to schedule rides
• How to confirm their trip
• What to expect when the driver arrives
• We don’t rush through the information.
• We want members to feel confident using their benefits.
• Because once they understand how it works, their whole healthcare routine becomes easier.

What MAS Covers (And What It Doesn’t)

MAS Covers:

• Rides to medical appointments
• Rides home from the appointment
• Wait-and-return trips
• Long-distance medical visits
• Specialist referrals
• Recurring treatments

MAS Does Not Cover

• Grocery trips
• Visiting family
• Social events
• Errands

Metro Luxury also does not provide wheelchair transportation or private-pay trips.

We focus strictly on eligible Medicaid rides so members always get consistent service.

A Day in the Life With Metro Luxury

Here’s what a typical ride looks like for a Medicaid member:

• They receive a confirmation call.
• A bilingual driver arrives on time.
• The ride is calm, clean, and respectful.
• The driver waits during the appointment.
• They return home safely—no extra calls needed.
• No stress. No confusion. No getting stuck at the hospital.

Just a smooth, respectful service.

The Areas We Serve

We provide services in the following New York areas:

• Bronx
• Manhattan
• Queens
• Brooklyn
• Staten Island

The biggest growth is in the Bronx, where demand for non emergency medical transportation is highest. But we continue expanding across all five boroughs.

Why Families Trust Metro Luxury

✔ Bilingual 24/7 team
✔ Safe, respectful drivers
✔ Consistent communication
✔ Reliable wait-and-return rides
✔ Strong relationships with seniors and long-term care members.

When people see Metro Luxury on their MAS ride schedule, they feel at peace.

The Truth: Healthcare Gets Easier With Reliable Transportation

Most people don’t miss appointments because they don’t want to go.

They miss them because transportation is stressful.

Metro Luxury removes that barrier.

• We show up.
• We communicate.
• We treat every member like family.

Whether it’s weekly therapy, dialysis, or simple checkups, Metro Luxury gives Medicaid members one thing they deserve but rarely get:

A smooth healthcare experience.