Social workers in New York City carry a heavy weight. You’re juggling paperwork, checking in on families, trying to connect patients with essential services—and somewhere in the middle of all that, you’re also expected to make sure clients actually get to their medical appointments.
The issue? Many don’t.
Why? Transportation. It’s one of those quiet challenges that gets overlooked, but when it falls through, everything else collapses—missed care, delayed recovery, extra follow-ups, and more pressure on you.
Metro Luxury gets that. And we’re here to take that pressure off your plate.
The Overlooked Barrier: Non-Emergency Medical Transportation (NEMT)
You can line up doctors, appointments, referrals, and support—but if your client can’t physically get there, it’s all wasted effort. That’s where non-emergency Medicaid transportation comes in.
But not all providers are created equal.
We’ve seen it all: drivers who cancel last minute, language barriers that confuse the client, or worse—no one shows up at all. That puts you back on the phone, scrambling to reschedule everything.
Metro Luxury has one job: make sure your clients arrive on time, every time.
What Metro Luxury Offers Social Workers
When you refer Metro Luxury, here’s what your client (and you) get:
- Dependable rides, every time
- TLC-licensed drivers trained in professionalism
- A bilingual support team that understands English & Spanish
- 24/7 live support to manage last-minute changes or check-ins
We work directly with MAS (Medical Answering Services) so you don’t have to babysit the booking process.
Real-Life Use Cases
Let’s say you’re helping a senior patient get to weekly wound care appointments. Book with Metro Luxury and we’ll coordinate the ride every week—no hassle, no repeat phone calls. Or maybe you have a single parent struggling to make it to therapy. We’ve got them covered.
We’ve even helped case managers get same-day adjustments when hospitals change appointments last minute. It’s not just about the ride—it’s about being flexible and responsive.
Your Time is Valuable. Let Us Protect It.
You became a social worker to make change—not to chase no-show drivers or stay on hold for 40 minutes.
By choosing a provider that shows up and speaks your client’s language, you’re giving them a better shot at long-term health while buying yourself more time to focus on advocacy, planning, and real impact.
So next time you’re coordinating Medicaid-covered rides for a client, don’t leave it to chance.
Call MAS. Request Metro Luxury.