People hear “NEMT NYC” and either don’t know what it is—or think it’s just for emergencies. Spoiler: it’s not. In this post, we’ll show you how NEMT actually works, who qualifies, and how to avoid common headaches.
Let’s be honest. If you’ve ever tried setting up a medical ride in NYC, you’ve probably hit some kind of wall. Long hold times, no-shows, or just plain confusion. Non-Emergency Medical Transportation (NEMT) exists to make sure you can get to and from your medical appointments—without having to rely on family, expensive taxis, or packed buses.
So who qualifies? If you have Medicaid in New York, you likely already qualify. These rides are covered—yes, covered—if you’re heading to appointments like dialysis, checkups, follow-ups, mental health sessions, and more. You just have to book it the right way.
Here’s how to do it right:
- Call MAS: This is the Medical Answering Service. They’re the hub that books your ride.
- Have your info ready: They’ll need your Medicaid ID, appointment address, time, and type of provider.
- Book at least 3 days in advance: Especially if it’s your first time.
Metro Luxury is one of the companies that actually does the driving. Once you’re assigned to us, we handle the rest—from pickup reminders to getting you there on time.
Pro Tips:
- Always confirm your ride the night before
- Try to avoid last-minute bookings
- Let your doctor know you’ll be using NEMT NYC so they include the right codes
NEMT shouldn’t feel like a hassle. It’s a lifeline for many New Yorkers. And when done right, it works smoothly. With Metro Luxury, we treat every trip like it matters—because it does