We get this question all the time: Is non-emergency medical transportation really free if you’re on Medicaid?
Short answer? Yes. Long answer? Keep reading—because if you’re not already using it, you could be missing out on a life-changing benefit.
If you have New York State Medicaid, you might be eligible for free rides to and from your medical appointments. This includes:
- Primary care doctor visits
- Dialysis
- Chemotherapy
- Mental health sessions
- Dentist appointments
- Physical therapy
- Lab work, imaging, and follow-ups
We’re not talking about expensive ambulance rides. We’re talking clean, safe, scheduled transportation with a professional driver who understands that your time and your health matter.
So how do you get this benefit?
It all starts with MAS (Medical Answering Services) – the state’s designated ride management system. Here’s the step-by-step process:
- Call MAS at 855-360-3543
- Tell them you want Metro Luxury as your transportation provider
- Share your Medicaid ID and details about your appointment
- They’ll book your ride and confirm the trip
That’s it. No confusing forms. No credit card required. No worrying about cash or MetroCards.
But what if I don’t know if I qualify?
We hear this all the time too. Maybe your Medicaid coverage just started. Maybe you have managed care. Maybe you just don’t know who to ask. That’s why we’re here.
Our team can help you understand your benefits and get you pointed in the right direction. Because a missed appointment isn’t just a missed appointment—it could be a missed diagnosis, a delay in care, or a step backward in your recovery.
Why Metro Luxury?
We don’t just move people. We serve them. We respect your time, your privacy, and your health. Our drivers show up with courtesy. Our dispatch team is bilingual and available 24/7. And most importantly, we understand the city. We know what it means to need help without feeling like a burden.
So yes, Medicaid rides are free. But we make sure they don’t feel free. We make sure they feel professional, respectful, and dependable.
Ready to schedule? Give MAS a call, ask for Metro Luxury, and take the stress out of getting to your next appointment.