Medicaid Transportation in New York: Why It Deserves More Attention
If there’s one thing New York doesn’t talk about enough, it’s Medicaid transportation—the service that quietly keeps thousands of residents healthy, safe, and connected every single day. From doctor visits in the Bronx to therapy sessions in Manhattan, Medicaid transportation isn’t just a ride. It’s a lifeline. And right now, it needs a boost.
What Is Medicaid Transportation in New York?
Medicaid transportation in New York covers rides for people who have Medicaid and need help getting to and from medical appointments. Whether it’s a routine check-up, dialysis treatment, or follow-up surgery visit, the state covers the trip so patients never have to miss vital care.
But here’s the reality: many people don’t even know this benefit exists. They either skip appointments or depend on unreliable options because they’re unaware they qualify for free, covered transportation through Medicaid.
That’s where Metro Luxury steps in.
Metro Luxury: Moving Healthcare Forward
Metro Luxury has been serving the New York community for years, offering dependable non-emergency medical transportation (NEMT). Our goal isn’t just to take you from point A to point B—it’s to make sure you get the care you deserve without stress.
We work with Medical Answering Services (MAS) and accept rides for Medicaid-approved members across the five boroughs:
- Bronx
- Manhattan
- Queens
- Brooklyn
- Staten Island
Our drivers are trained, professional, and bilingual, offering 24/7 customer service so no member is ever left without support. Whether it’s early morning dialysis or late evening therapy, we make sure you arrive on time, every time.
Why Medicaid Transportation Matters More Than Ever
Think about how expensive and unpredictable transportation can be in New York. Between rideshares, bus delays, and rising costs, even something as simple as getting to the doctor can become a burden. For seniors, people with disabilities, or low-income families, that burden is multiplied.
Medicaid transportation removes that barrier. It gives people back their independence, their consistency, and in many cases, their peace of mind. When people can get to their appointments without worry, they’re more likely to stay healthy, keep their treatments consistent, and avoid costly hospital visits down the line.
It’s not just healthcare. It’s prevention.
The Challenge: Awareness
The biggest problem isn’t funding—it’s awareness. Too many Medicaid members in New York don’t realize this service already exists for them. They’re eligible, they’re approved, but they never book their rides because they don’t know how.
At Metro Luxury, we’re working to change that. We believe transportation should never be the reason someone skips care.
That’s why our team takes the time to help patients understand the process, schedule through MAS, and navigate the system easily. Our bilingual staff answers every question, helps verify coverage, and makes sure your trip is handled with care from start to finish.
How to Book a Medicaid Ride in New York
Booking Medicaid transportation is simple:
- Call MAS at 855-360-3543.
- Request Metro Luxury Inc. as your preferred provider.
- Provide your Medicaid ID and appointment details.
- Get picked up and dropped off with care.
- You can also reach our bilingual customer service team directly at 718-665-4900 or email customercare@metroluxurycorp.com
for assistance.
We’re always here to make the process easy and stress-free.
Why Metro Luxury Is Different
We take pride in being more than just transportation.
Metro Luxury
“More than transportation — partners in your health.”
That means:
- Reliable drivers who understand your routine
- Comfortable rides with no long waits
- Direct communication every step of the way
- Bilingual 24/7 customer support
- We don’t treat passengers like numbers—we treat them like family.
Medicaid Transportation in New York Needs a Boost
New York has one of the most advanced Medicaid transportation systems in the country, but it’s underused. Too many residents miss out simply because they don’t know how to access it.
If you or someone you know is on Medicaid, spread the word. Share this post. Remind them that free transportation to medical appointments is not a privilege—it’s their right.
Metro Luxury is committed to making sure no one gets left behind. Because at the end of the day, getting to your doctor shouldn’t be a struggle.