If there’s one group in New York that doesn’t get thanked enough, it’s social workers. You deal with families in crisis, seniors who depend on you, people with disabilities who trust you, and Medicaid members who need structure and guidance. Your caseload is heavy, your phone is always going off, and you barely have time to breathe—much less chase down transportation issues for every client.

That’s exactly where Metro Luxury comes in.

We work behind the scenes to make your life easier, your day smoother, and your clients more supported. We’re more than a transportation company—we’re your silent assistant, helping you close cases faster, reduce stress, and keep members satisfied.

And because we specialize in non emergency medical transportation Bronx, Medicaid transportation NYC, and MAS scheduling, we already understand the exact challenges you deal with.

The Struggle Social Workers Face With Transportation

If you’re a social worker, you already know the transportation system can be frustrating:

• Members miss appointments because their ride never confirmed
• Dispatch centers put people on hold for 20+ minutes
• Drivers show up late or don’t communicate
• MAS scheduling is confusing for families
• Spanish-speaking members struggle with language barriers
• Clients lose trust when rides are unreliable

Every one of these issues eventually falls on you.
You’re the one who gets the phone call.

You’re the one who has to “fix it.”

You’re the one who ends up apologizing for something that wasn’t your fault.

Metro Luxury is built to eliminate that whole problem.

How Metro Luxury Helps Social Workers (In Real Life)

Here’s what happens when your client is assigned to Metro Luxury:

1.⁠ ⁠They actually get a confirmation

Our team calls and confirms every scheduled ride.
We don’t leave members guessing.

2.⁠ ⁠We’re bilingual, patient, and available 24/7

Most social workers deal with Spanish-speaking families.
We speak their language—literally and emotionally.

3.⁠ ⁠We follow a “wait & return” model

Meaning:

• We pick your member up
• Drop them off
• Wait
• And bring them right back home

No extra scheduling.
No “where’s my return ride?” stress.
No double calls.

4.⁠ ⁠Members show up on time

• We don’t rush.
• We don’t overbook.
• We don’t treat members like numbers.

The result?
More completed appointments, fewer missed visits, and happier clients.

5.⁠ ⁠You get less angry calls

When a member sees Metro Luxury on their ride schedule, they relax.
They already know us.
They trust us.
Which means they stop calling you about transportation problems.

Why Social Workers Love Our MAS Process

Here’s the truth: the MAS system can be overwhelming for families.

So we make the process simple.

We explain:

• How to request rides
• How to confirm
• How to check eligibility
• What information MAS needs
• We don’t tell members “call MAS yourself.”
  We walk them through it step by step.
• This reduces friction between you and the client, and builds trust between all parties.
• Serving the Bronx, Manhattan, Queens, Brooklyn, and Staten Island With Intention

Most of our members come from the Bronx and Manhattan, but we’ve expanded heavily across NYC. This improves your placement options because you know that regardless of neighborhood, the service will be consistent.

We provide service in the following New York areas:

• Bronx
• Manhattan
• Queens
• Brooklyn
• Staten Island

Each borough has its own challenges, but our drivers are trained for all of them—from narrow Bronx streets to long waits outside Manhattan hospitals.

Why Metro Luxury Is “More Than Transportation”

Our slogan is “More than transportation, partners in your health.” And we take that seriously.

• We’re not just moving people from point A to point B.
• We’re protecting their dignity.
• We’re giving them consistency.
• We’re earning their trust.
• We’re supporting the work YOU do every day.

Social workers deserve reliable partners.
Families deserve clarity.
Members deserve compassion.

That’s what Metro Luxury delivers.

In the End, Our Goal Is Simple

• We want to make your job easier.
• We want your members to feel cared for.
• We want your agency to see fewer missed appointments.
• We want the entire MAS transportation experience to feel smoother.

If you’ve never worked with Metro Luxury before, just know—your clients are in good hands.
Every day, every borough, every appointment.