Why Metro Luxury Is Changing the Game for Non-Emergency Medical Transportation in the Bronx.

 

The Bronx is built different — the energy, the people, the stories. But one thing that shouldn’t be different is access to safe, reliable transportation for medical appointments.
That’s where Metro Luxury comes in.

 

The Problem No One Talks About

Every day, Bronx residents miss appointments because their ride never showed up or arrived late. For seniors and patients managing conditions like dialysis or therapy, that’s not just frustrating — it’s dangerous.

We saw the problem firsthand. That’s why Metro Luxury built an entire system focused on accountability, care, and precision.

 

What We Actually Do

We’re a non-emergency medical transportation company serving the Bronx and surrounding boroughs.
We don’t do emergency sirens — we do reliability, safety, and comfort.

Whether you’re heading to:

• A dialysis center
• A physical therapy appointment
• A hospital check-up
• A specialist visit

We make sure you arrive on time and return safely home.

 

Built by New Yorkers, for New Yorkers

Our team understands the NYC grind — the traffic, the timing, the unpredictability. That’s why we designed Metro Luxury to work with the city, not against it.

We optimize routes daily, track vehicles in real time, and offer bilingual (English/Spanish) support 24/7.
You can call us, text us, or check your ride status anytime.

 

Real Human Support — Always

Unlike automated ride apps, when you call us, a real person answers. Someone who knows the Bronx, speaks your language, and understands the urgency of your situation.

We’re not just dispatchers — we’re people who care.

 

Where We Operate

We provide services in the following New York areas:
Bronx, Queens, Manhattan, Brooklyn, and Staten Island.

Most of our riders in the Bronx travel between major hospitals like:

• Lincoln Medical Center
• Montefiore
• Bronx Care Health System
• Jacobi Medical Center

If your appointment is at any of these — we’re already there every day.

 

Covered by Medicaid — Zero Cost to You

If you have Medicaid coverage, every trip is 100% free.
All you need to do is call Medical Answering Services (MAS) at 855-360-3543 and request Metro Luxury as your provider.

We’ll confirm the ride and send one of our trained drivers to your door — no confusion, no payment required.

 

Why Metro Luxury Is the Better Choice

Other companies treat rides like numbers.
We treat them like people’s health.

Every driver is:

• Professionally trained for medical transportation
• Background-checked
• Respectful and time-conscious
• Committed to your comfort and privacy

Our Mission

At Metro Luxury, we believe transportation is part of healthcare.
Because what’s the point of having coverage if you can’t get to your appointments?
Our job is to make sure you do — safely, comfortably, and on time.

Metro Luxury’s goal is to remove that barrier. Every ride we give is one less missed appointment — one more step toward stability and peace of mind.

 

How to Get Started

If you or someone you know has Medicaid, take advantage of this benefit:

1. Call 855-360-3543 (MAS)
2. Ask for Metro Luxury Inc.
3. Confirm your pickup and appointment time
4. Let us handle the rest

It’s that simple.