We live in a city where multiple languages are spoken on every block. That’s part of what makes New York beautiful. But when it comes to Medicaid transportation, that diversity can become a barrier.
Your grandma only speaks Spanish. The dispatcher only speaks English. That leads to misunderstandings, missed rides, and unnecessary stress.
Metro Luxury fixed that with something simple but powerful: a 24/7 bilingual support team that actually picks up the phone.
Language = Dignity
When someone speaks to you in your native language, something shifts. You feel seen. You feel safe.
That’s what our Spanish-speaking riders experience every day.
From the moment they call to confirm a ride to the second the driver says “Hola, ¿listo?” at the door—there’s no confusion, no disconnect. Just care.
24/7 Availability Isn’t Just for Emergencies
Life doesn’t run 9 to 5.
- Appointments get rescheduled after hours
- Clients remember to call at 11PM
- Case managers call early before their shift starts
That’s why we never shut down. Our team answers the phone any time of day, and they don’t give you the runaround.
We provide:
- Ride confirmations
- Support for schedule changes
- Help understanding Medicaid transportation rules
- Direct communication with drivers when needed
Stories That Stick
One woman called in at midnight. Her appointment was bumped up a day. Our team not only rescheduled it with MAS but also followed up to make sure the driver confirmed.
Another family told us their grandfather never used Medicaid transportation until Metro Luxury came along—because previous providers didn’t speak Spanish.
That changes lives.
It’s More Than a Call Center
To us, this isn’t just about logistics. It’s about community care.
We want every rider—whether they’re calling for the first time or the fiftieth—to feel like they’re talking to someone who truly gets it.
Because when transportation is handled with dignity, everything else falls into place.
We hire trained, TLC-licensed drivers
Final Thought
At Metro Luxury, we believe support should sound like home.
Whether it’s Spanish or English, middle of the night or midday, our team is here. No scripts. No transfers. Just real people ready to help.
Because the road to better healthcare starts with feeling understood.
And with us, you always will be.